Terms & Conditions

Quilt Room Service

We are a small friendly team and we strive to provide excellent service to all our customers.  Most of us are quilters and so if you have a query or need help deciding on which fabric would work best then drop us a line and we are more than happy to help and offer advice.


Making A Purchase

Making a purchase could not be easier. Just browse through our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to checkout and you will be asked for a few details that we need to be able to satisfy the order. We accept most credit and debit cards. Any problems at all then just send us an email at sales@quiltroom.co.uk and we'll do our best to help you.



From time to time we run offers on our website. If an offer is running then please note that loyalty stamps will not be issued.  For any free delivery special offers, this applies to UK customers only.


Loyalty Scheme

You will receive a Quilt Room loyalty stamp for every £15 spent (excluding sale items, bom's or clubs).  Collect ten stamps and receive £10 off your next order. 


Shipping And Handling

  • £1.95 - Orders under £15
  • £2.95 - Orders between £15.00 - £29.99
  • £3.95 - Orders between £30.00 - £39.99
  • £4.95 - Orders between £40.00 - £49.99
  • £5.95 - All orders over £50

All orders are processed between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock.  All parcels to EEC Countries and other destinations will be charged at £15.95. If your overseas postage is lower then you will be part refunded.



We process all orders as quickly as possible between 1-3 working days and are sent first class Royal Mail.  If your item is not in stock we will contact you to let you know.  We can backorder the item or offer you a substitute.


Credit Card Security

Please be assured that this is a secure web site and no credit card details are held in clear text at any time on any web site. The 'Credit Card Verification Value' is the 3-digit security code that is on the back of your debit or credit card. We do offer payment via Paypal too and you do not have to have a Paypal account in order to pay this way.  The Quilt Room is PCI compliant.


Free Returns and Cancellation Policy

If you place an order and then change your mind you may cancel your order or if you have already received your goods you have 14 days in which to return them for a full refund incuding postage costs. The refund will be given via your initial method of payment.   After 14 days, a refund (not including postage costs) will be given in the form of a credit note or loyalty stamps.  Please note that we will only refund goods returned in their original packaging and presentation.  If you are returning any pre-cut fabric (e.g. jelly roll) please do not unravel it!

If your goods are faulty then you are entitled to a refund of exchange - please contact us at sales@quiltroom.co.uk for further instruction.

Please return goods to The Quilt Room, 37-39 High Street, Dorking, Surrey, RH4 1AR, UK


Longarm Delivery Information

A member of our longarm team will contact you once your quilt is ready for collection.  You can collect your quilt from our studio or we can post it to you.  Quilts that are sent back to customers are sent via Royal Mail Special Delivery or by courier.  All quilts sent by post are between£500 and £1000 depending on size.  Costs to send quilts back to the customer are usually no less than £15 and our longarm team will advise you on this during the initial consultation.  Costs will differ for overseas customers and again, our longarm team will advise you on this during the consultation. 


Reaching Us

If you need to reach us, please email us on sales@quiltroom.co.uk. Alternatively, you can call on 01306 877307 or write to us at The Quilt Room Mail Order, 37-39 High Street, Dorking, Surrey, RH4 1AR, UK


Competition Terms and Conditions

We reserves the right to cancel or amend the competition any changes to the competition will be notified to entrants as soon as possible by the promoter.

No cash alternative to the prizes will be offered. The prizes are not transferable.

Winners will be chosen: 30th August 2016 at random.

The winner will be notified via facebook and will be asked to provide a full name, email address and postal address. If the winner cannot be contacted or do not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The winner agrees to the use of his/her name and image in any publicity material. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to The Quilt Room and not to any other party. The information provided will be used in conjunction with our Privacy Policy.

We use cookies to ensure that we give you the best experience on our website. If you continue we'll assume that you are happy to receive all cookies from this website.

Need help? Ask Us X

Ask us for help and advice about our products.

Thank You

Your message has been sent to us and we will get back to you as soon as we can!