Terms & Conditions
Quilt Room Service
We are a small friendly team and we strive to provide excellent service to all our customers. Most of us are quilters and so if you have a query or need help deciding on which fabric would work best then drop us a line and we are more than happy to help and offer advice.
Making A Purchase
Making a purchase could not be easier. Just browse through our website, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, go to checkout and you will be asked for a few details that we need to be able to satisfy the order. We accept most credit and debit cards. Any problems at all then just send us an email at email@example.com and we'll do our best to help you.
From time to time we run offers on our website. If an offer is running then please note that loyalty stamps will not be issued. For any free delivery special offers, this applies to UK customers only.
You will receive a Quilt Room loyalty stamp for every £15 spent (excluding sale items, bom's or clubs). Collect ten stamps and receive £10 off your next order.
Shipping And Handling
- £1.95 - Orders under £15
- £2.95 - Orders between £15.00 - £29.99
- £3.95 - Orders between £30.00 - £39.99
- £4.95 - Orders between £40.00 - £49.99
- £5.95 - All orders over £50
All orders are processed between 1-3 working days and are sent first class Royal Mail. You will be informed if an item is temporarily out of stock. All parcels to EEC Countries and other destinations will be charged at £15.95. If your overseas postage is lower then you will be part refunded.
We process all orders as quickly as possible between 1-3 working days and are sent first class Royal Mail. If your item is not in stock we will contact you to let you know. We can backorder the item or offer you a substitute.
Credit Card Security
Please be assured that this is a secure web site and no credit card details are held in clear text at any time on any web site. The 'Credit Card Verification Value' is the 3-digit security code that is on the back of your debit or credit card. We do offer payment via Paypal too and you do not have to have a Paypal account in order to pay this way. The Quilt Room is PCI compliant.
Free Returns and Cancellation Policy
If you place an order and then change your mind you may cancel your order or if you have already received your goods you have 14 days in which to return them for a full refund incuding postage costs. The refund will be given via your initial method of payment. After 14 days, a refund (not including postage costs) will be given in the form of a credit note or loyalty stamps. Please note that we will only refund goods returned in their original packaging and presentation. If you are returning any pre-cut fabric (e.g. jelly roll) please do not unravel it!
If your goods are faulty then you are entitled to a refund of exchange - please contact us at firstname.lastname@example.org for further instruction.
Please return goods to The Quilt Room, 37-39 High Street, Dorking, Surrey, RH4 1AR, UK
Longarm Delivery Information
A member of our longarm team will contact you once your quilt is ready for collection. You can collect your quilt from our studio or we can post it to you. Quilts that are sent back to customers are sent via Royal Mail Special Delivery or by courier. All quilts sent by post are between £500 and £1000 depending on size. Costs to send quilts back to the customer are usually no less than £15 and our longarm team will advise you on this during the initial consultation. Costs will differ for overseas customers and again, our longarm team will advise you on this during the consultation.
If you need to reach us, please email us on email@example.com. Alternatively, you can call on 01306 877307 or write to us at The Quilt Room Mail Order, 37-39 High Street, Dorking, Surrey, RH4 1AR, UK